Privacy Policy

At LuxDrovia, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, mobile interface, and chauffeur-driven services ("LuxDrovia Platform"). By using the platform, you agree to the practices described below.

1. Information We Collect

1.1 Personally Identifiable Information

• Full name
• Contact address
• Email ID
• Mobile number
• Billing and payment details
• Travel-related preferences or instructions

1.2 Account Creation (Planned for Future)

• Name and email address
• Secure login credentials
• Optional pickup locations and payment preferences

1.3 Booking Information

• Contact details
• Pickup and drop itinerary
• Quotation acceptance and payment status

1.4 Customer Service Interactions

• Inquiry content
• Response records
• Support communication history

1.5 Service Notifications

• Booking confirmations and updates
• Service-related announcements
• Optional promotional offers (with opt-out)

2. How We Use Your Information

• Manage bookings and quotations
• Send service updates and respond to inquiries
• Enhance user experience
• Send marketing communication (with consent)
• Prevent fraud or unauthorized use

3. Cookies and Tracking

We use cookies to:

• Remember session preferences
• Enable faster access to booking features
• Monitor and improve platform performance

You can manage cookies in your browser settings. Some features may be limited if cookies are disabled.

4. Information Sharing

We do not sell your data. We may share data with:

• Trusted drivers and service partners
• Payment gateways for processing transactions
• Government authorities as required by law

5. Data Protection

We use industry-standard security measures:

• SSL encryption
• Role-based access control
• Firewalls and security monitoring

While we take precautions, no system is completely secure. You acknowledge this risk when using the platform.

6. International Access & Data Storage

Your information is stored on servers located in India. By using LuxDrovia, you consent to this storage and processing within India.

7. Your Rights

• View or correct your data
• Request deletion of stored information
• Withdraw from marketing communication
• Raise privacy concerns

To exercise these rights, email us at luxdrovia@gmail.com.

8. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the platform indicates your acceptance of any revised terms.