Privacy Policy of LuxDrovia

At LuxDrovia, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, use our booking forms, contact us through WhatsApp or phone, request a quote, or use our chauffeur-driven travel services. References to the “LuxDrovia Platform” include our website, mobile interface, enquiry forms, booking workflows, customer support channels and related digital services.

By using the LuxDrovia Platform or requesting our services, you agree to the practices described in this Privacy Policy. We recommend that you read this document carefully so you understand what information we collect, why we collect it, and how you can contact us regarding your privacy preferences or data-related requests.

1. Information We Collect

1.1 Personally Identifiable Information

We may collect personal information that you voluntarily provide when you make an enquiry, request a quote, confirm a booking, contact our support team, or communicate with us about your travel requirements. This may include:

• Full name
• Contact address or pickup/drop address
• Email ID
• Mobile number
• Billing and payment-related details
• Travel-related preferences, instructions or special requests
• Company name, guest name or billing entity, where applicable

1.2 Booking and Travel Information

To provide chauffeur-driven travel services, we may collect booking details connected to your ride or itinerary, including:

• Pickup and drop locations
• Travel date and reporting time
• Airport, railway, hotel or venue details
• Flight number or arrival/departure information, if shared
• Vehicle preference, passenger count and luggage requirements
• Quotation acceptance, invoice status and payment status

1.3 Account Creation: Planned for Future

If LuxDrovia introduces user accounts in the future, we may collect additional information required to create and manage your account, such as:

• Name and email address
• Secure login credentials
• Saved pickup locations and travel preferences
• Optional payment preferences or invoice details

1.4 Customer Service Interactions

When you contact us for assistance, we may retain details of the interaction to help resolve your request and improve service quality. This may include:

• Inquiry content
• Response records
• Support communication history
• Feedback, complaint details or follow-up notes

1.5 Technical and Usage Information

When you use our website, we may collect limited technical information such as browser type, device type, pages visited, approximate location derived from usage data, traffic source, session activity and performance information. This helps us understand how visitors use the LuxDrovia Platform and improve reliability, speed, security and user experience.

2. How We Use Your Information

We use collected information for legitimate business and service purposes, including:

• Managing enquiries, quotations and bookings
• Coordinating chauffeur, vehicle and journey details
• Sending booking confirmations, ride updates and service alerts
• Responding to customer inquiries and support requests
• Processing payments, invoices and billing information
• Improving website performance and customer experience
• Preventing fraud, misuse, unauthorized access or service abuse
• Sending optional promotional communication, where permitted

We do not use your information for unrelated purposes without a valid reason. Where promotional communication is sent, you may request to opt out of such communication at any time.

3. Cookies, Analytics and Tracking

LuxDrovia may use cookies, analytics tags and similar technologies to improve the website and understand user behavior. These tools may help us:

• Remember session preferences
• Enable faster access to booking features
• Monitor website performance and page usage
• Measure marketing campaign effectiveness
• Identify technical issues and improve user experience

You can manage or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

4. Information Sharing

We do not sell your personal data. We may share limited information only when necessary to deliver services, comply with legal obligations, or protect our platform. Information may be shared with:

• Trusted drivers, chauffeurs and service partners
• Payment gateways and billing service providers
• Technology, analytics, hosting and communication providers
• Government authorities, where required by law
• Professional advisers, where necessary for legal or compliance purposes

Service partners receive only the information reasonably required to perform the relevant service, such as pickup details, contact information, itinerary information or special service instructions.

5. Data Protection

We use reasonable technical and organizational safeguards to protect customer information from unauthorized access, misuse, alteration or disclosure. These measures may include:

• SSL encryption
• Role-based access controls
• Firewalls and security monitoring
• Restricted access to booking and customer information
• Internal handling practices for sensitive customer details

While we take precautions, no digital platform or transmission method is completely secure. By using the LuxDrovia Platform, you acknowledge that some risk is inherent in online communication and data storage.

6. Data Retention

We retain personal information only for as long as reasonably necessary for booking management, customer support, accounting, dispute resolution, legal compliance, fraud prevention and business record purposes. When information is no longer required, we may delete, anonymize or securely archive it according to our internal retention practices.

7. International Access and Data Storage

Your information is primarily stored and processed on systems serving LuxDrovia’s operations in India. If you access the LuxDrovia Platform from outside India, you understand that your information may be processed in India for booking, support, communication and service delivery purposes.

8. Your Rights

Subject to applicable requirements and verification, you may contact us to request assistance with your personal information. You may ask to:

• View or correct your data
• Request deletion of stored information
• Withdraw from marketing communication
• Raise privacy concerns or questions
• Update booking-related contact or billing information

To exercise these rights, email us at luxdrovia@gmail.com. We may need to verify your identity before processing certain requests.

9. Third-Party Links and Communication Channels

Our website may include links or integrations with third-party services such as payment providers, maps, analytics tools, messaging platforms or social media pages. These third parties may have their own privacy policies and practices. LuxDrovia is not responsible for the privacy practices of external websites or platforms that are not controlled by us.

10. Children’s Privacy

The LuxDrovia Platform is intended for use by adults or individuals making travel arrangements with appropriate authority. We do not knowingly collect personal information from children for independent account or booking use. If you believe a child has provided personal information without appropriate consent, please contact us.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect service, operational, legal or technology changes. When we update this policy, we may revise the effective date above. Continued use of the LuxDrovia Platform after changes are posted indicates your acceptance of the revised terms.